Support

You can now reach us on WhatsApp

The contact page has a new "Message us on WhatsApp" button that opens a chat with Federal Africa's support team.

Tap the button on the contact page to open a WhatsApp chat with the support team. A member of the team replies in the same chat. Please do not send passwords or card details.

The site also has a help assistant, in the corner of every page, for common questions about joining, the Federal ID and membership. It is an automated assistant, not a person.

The contact page still lists separate email addresses for general enquiries, membership, help with your account, partnerships and the media.