Refund Policy

The rule

A membership fee pays for a year of participation and is not refunded once the year has started, except in the cases below.

When we refund

• Within 7 days of your first payment, on request, if you have not yet voted, joined a project or community, or stood for a seat: full refund.
• A payment taken twice for the same year: the second payment, in full.
• A payment the provider confirmed but we failed to activate within 48 hours, when you prefer a refund to activation: in full.
• A membership we end for reasons other than a breach of the Terms: the unused months, pro rata.

When we do not

• Change of mind after the 7 days, or after taking part.
• An account suspended or ended for breaking the Terms of Membership.
• Exchange rate differences or fees charged by your bank, card or mobile money provider.

How

Write to info@federalafrica.org from the email address on your account with your membership number. We answer within 5 working days and send approved refunds back through the provider you paid with (Pesapal, Flutterwave or PayPal) within 14 days; the provider's own timing then applies.